Shipping Policy

Thank you for shopping with Pull Cargo Trailers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase trailers or related products from our website.

By placing an order, you agree to the terms outlined below.

1. General Shipping Information

Due to the size and weight of trailers, shipping works differently than small parcel deliveries. Orders may be delivered by specialized transport services, freight carriers, or arranged for customer pickup at our location.

Key points for customers:

Trailers may require scheduled delivery appointments.
Access for larger delivery vehicles (such as trucks with trailers) may be required at your address.
Delivery timeframes are estimates and can be affected by carrier capacity, distance, and weather which is generally 5-10 days
Flat rate shipping fee of $320 within the united states.

If you have specific access concerns (narrow roads, low bridges, restricted entry), please inform us before shipping is arranged.

2. Shipping Areas

We currently ship to [insert countries/regions you serve, e.g., “mainland UK” or “contiguous United States”].

At this time:

We may not deliver to P.O. Boxes or similar non‑physical addresses.
Certain remote or hard‑to‑reach locations may require additional fees or extended delivery times.
International shipping (if offered) may involve customs, duties, taxes, and additional paperwork.

Any geographic restrictions or surcharges will be communicated before your order is finalized.

3. Processing and Handling Times

Order processing time is the period between order confirmation and dispatch.

In‑stock trailers and parts: Typically processed within [X–Y business days], subject to payment confirmation.
Built‑to‑order or customized trailers: Processing and build times vary; estimated timeframes will be shared at the time of ordering.
Peak periods or special promotions: Processing times may be longer due to increased volume.

Processing times do not include transit (shipping) time. You will receive an estimated dispatch window when your order is confirmed.

4. Shipping Methods and Delivery Estimates

Because of the size of trailers, deliveries are usually made via freight or specialized transport.

Typical delivery options may include:

Standard freight delivery to your home or business address.
Terminal or depot collection where you pick up from a carrier’s local facility.
Customer pickup directly from our yard or showroom (by appointment).

Estimated delivery times will depend on:

Your location.
Carrier schedules.
Weather and road conditions.

Any quoted delivery timeframe is an estimate, not a guaranteed delivery date. If you need a trailer by a specific date, contact us before placing your order so we can discuss what is realistic.

5. Shipping Rates and Fees

Shipping costs depend on:

Distance from our location to your delivery address.
Size and weight of the trailer or products.
Delivery method (home/business delivery vs depot pickup).
Additional services (such as expedited transport, special equipment, or difficult access).

You will typically see:

An estimated shipping cost at checkout for standard addresses.
A custom shipping quote for certain trailers or locations that require manual calculation.

Any additional fees (such as re‑delivery charges if no one is available to receive a scheduled delivery) will be clearly communicated.

6. Customer Pickup

If you choose to collect your trailer:

We will confirm a pickup date and time window.
You are responsible for arriving with a suitable tow vehicle, hitch, and any required towing equipment.
You must bring identification and order documentation (or order number) for verification.
Any required paperwork (such as registration documents where applicable) will be completed at or before handover.

Please check local towing regulations and ensure your vehicle is rated to tow the trailer safely and legally.

7. Order Tracking and Delivery Communication

For many trailer shipments, full parcel‑style tracking may not be available due to the use of freight or specialist transport. Instead, we will:

Provide an estimated delivery date or window.
Share carrier contact details where possible.
Notify you when the trailer leaves our location.
Arrange a delivery appointment or call ahead, when supported by the carrier.

For smaller items or parts shipped by standard parcel services, you may receive tracking numbers that you can use on the carrier’s website.

8. Delivery Requirements and Inspection

On delivery, you or a designated adult should:

Inspect the trailer or goods for visible damage before signing any delivery documents.
Check that the model and basic specifications match your order.
Note any visible damage or discrepancies on the delivery paperwork and document with photos where possible.

If you notice damage:

Inform the driver and ensure it is noted on the delivery record.
Contact us as soon as possible with photos and details so we can review and assist with a solution.

Signing for delivery without notes may make it harder to process damage claims with carriers or insurers.

9. Customs, Duties, and Taxes (for International Shipping, if applicable)

If we ship to other countries:

Customs duties, import taxes, and other fees may be charged by your local authorities.
These charges are usually the responsibility of the recipient and are not included in our prices or standard shipping rates.
Delays at customs can extend delivery time beyond our estimated window.

We recommend checking with your local customs office for more information before placing an international order.

10. Failed Delivery and Re‑Delivery

If a delivery attempt fails because:

No one is available to receive the trailer at the agreed time.
Access to the property is not possible for the delivery vehicle.
Incorrect or incomplete address details were provided.

Then:

The carrier may return the trailer to a depot or storage facility.
Additional fees for storage, re‑delivery, or address correction may apply.
These costs may need to be paid before re‑delivery is arranged.

Please ensure your contact information and address are accurate and that someone is available during the scheduled delivery window.

11. Lost, Delayed, or Damaged Shipments

While we work with reputable carriers, delays and issues can sometimes occur.

Delayed shipments: Weather, traffic, or operational issues can cause delays. We will help liaise with carriers to obtain updates and revised delivery estimates.
Lost shipments: If a trailer or shipment cannot be located, we will investigate with the carrier and, where confirmed lost, arrange a suitable remedy (replacement, refund, or other solution, depending on the situation).
Damaged shipments: See the inspection section above. Prompt reporting and detailed documentation are essential.

Contact us promptly if you believe your shipment is significantly delayed or missing.

12. Changes to Shipping Details After Order

If you need to change your shipping address or delivery arrangement after placing an order:

Contact us as soon as possible.
Some changes may be possible before dispatch, often at no or low additional cost.
Changes requested after dispatch may involve extra carrier fees and may not always be possible.

We will advise you of available options and any costs before making changes.