FAQs
Frequently Asked Questions (FAQ)
General Questions
What types of trailers do you sell?
We specialize in enclosed cargo trailers, utility trailers, car haulers, and equipment trailers in various sizes for contractors, businesses, and personal use. Custom builds available on request.
Do you sell new or used trailers?
Both new and select used trailers are available. New units come with full manufacturer warranties; used units are inspected and sold as‑is or with limited coverage.
What brands do you carry?
We offer quality brands. Contact us for the latest inventory.
Do you offer custom trailer builds?
Yes, we can customize trailers with features like extra tie‑downs, shelving, ramps, or specific dimensions. Discuss your needs with our team for a quote.
Purchasing Questions
How do I place an order?
Browse online, request a quote via the form, or call/email us. We'll confirm availability, pricing, and delivery options before finalizing.
What payment methods do you accept?
Credit/debit cards, bank transfers, cash (in‑person), and financing options for qualified buyers. Deposits required for custom orders.
Do you offer financing?
Yes, we partner with lenders for trailer financing. Apply online or in‑store with basic info (ID, income verification). Approval subject to credit check.
Can I cancel my order?
Stock orders can often be cancelled before dispatch. Custom orders may incur fees once production starts—see our Terms and Conditions.
Delivery and Shipping
Do you deliver trailers?
Yes, delivery available nationwide [or your region] via freight carriers. Costs vary by distance; depot pickup or customer tow also options.
How long does delivery take?
In‑stock: 3–10 business days depending on location. Custom: 2–6 weeks. Exact estimates provided after order confirmation.
What do I need to know for delivery day?
Ensure site access for large trucks (check road width, overhangs). Inspect trailer upon arrival and note any damage before signing.
Can I pick up my trailer?
Absolutely—free pickup at our location. Bring a tow vehicle rated for the trailer's weight and GVWR. Appointments recommended.
Warranty and Maintenance
What warranties do you offer?
New trailers: Manufacturer structural warranty (e.g., 3 years frame). See Warranty Policy for details. Used: Limited or as‑is.
How do I file a warranty claim?
Contact us with order details and photos. We'll guide you to an authorized service center. Keep maintenance records.
How often should I service my trailer?
Check tires/lights monthly, grease bearings quarterly, full inspection annually. Follow owner's manual.
What maintenance do you recommend?
Regular cleaning, rust protection, tire inflation, brake checks, and secure storage. We offer service if local.
Technical and Usage
How do I know the right size trailer for me?
Consider your load length/width/weight vs. trailer deck size and GVWR. Use our quote form or call for advice.
What is GVWR and why does it matter?
Gross Vehicle Weight Rating: max loaded weight (trailer + cargo). Never exceed to avoid fines/safety issues.
Do your trailers come with brakes?
Most models over [e.g., 3,000 lbs GVWR] include electric brakes. Surge brakes optional on some.
Can I tow with a standard SUV/pickup?
Check your vehicle's towing capacity vs. trailer's GVWR + tongue weight. We can help match trailers to tow vehicles.
Returns and Policies
What is your return policy?
Limited for trailers due to size/custom nature. See Refund Policy for details on defects vs. change‑of‑mind.
Do you buy back used trailers?
We may purchase select used units based on condition and market—contact us with details/photos.
What about taxes and fees?
Sales tax based on delivery location. Registration/title fees vary by region—quoted at purchase.
Business and Fleet
Do you offer fleet discounts?
Yes, volume pricing for multiple units. Contact sales for quotes on business/fleet purchases.
Can I add accessories like ramps or shelving?
Yes, popular add‑ons include ramps, e‑track, cabinets, and toolboxes. Customizable at order time.